1
Solution
Qualify website visitors before handoff
Many teams spend too much time asking the first basic questions: what do you need, when do you need it, what service are you asking about, and how should we follow up?
Aliigo handles that first layer with approved knowledge and a controlled lead capture flow.
AI virtual assistantAI representativeAI receptionistAI lead qualificationwebsite AI assistant
Question
Qualify
Route
Website first-response layer
Approved knowledge, intent detection, contact capture, and handoff context.
What changes in practice
These signals summarize the outcome Aliigo is built for: faster response, clearer visitor intent, and a more useful inquiry for the team.
1
Clear objective
The visitor's goal should be captured before handoff.
3
Core fields
Name, email, and phone when appropriate for follow-up.
100%
Approved route
Handoff uses configured business instructions.
How the conversation flows
The experience should feel like a business representative: answer from approved knowledge, clarify only what matters, and move toward the next step without forcing unnecessary forms.
2
Ask one useful qualifier
3
Capture the right fields
4
Send context to the team
Researched category benchmarks
Each fact links to its original source so readers can review the benchmark in context.
Amio reported 23% more leads, 49% fewer unqualified leads, and 56% automated questions for Franzensbad.
Source: www.amio.io/success-stories/frantiskovy-lazne
Amio reported 21% higher lead collection and 67% average automation for Europcar.
Source: www.amio.io/success-stories/europcar
Intercom's Fin frames automation and resolution rate as a core AI agent performance metric.
Source: fin.ai/help/en/articles/13976251-fin-ai-agent-automation-rate
Where this applies
Each use case needs its own context. These sections explain when an AI virtual assistant fits, what it should capture, and which boundaries it should respect.
What handoff should include
- Visitor objective
- Relevant service, product, or topic
- Useful context from the conversation
- Approved contact details captured through the right channel
Why this improves sales and support
When the team receives a clearer inquiry, it can prioritize, answer faster, and avoid repeating the same qualification questions.
Aliigo's role
Aliigo represents the business, answers from approved knowledge, and moves the visitor toward the goal without turning into a general-purpose assistant.
Give your team better conversations, not just more messages
Qualification before handoff helps your team spend time on the inquiries that are ready to move.